Client Relations Manager
Location: | Sydney |
Job Type: | Permanent |
Salary: | c.$110,000 + Super |
Contact: | Hilary Williams |
Call: | Hilary |
Reference: | 667422 |
THE COMPANY:
Our client stands at the forefront of aged care in Australia, renowned for their exceptional services. They are currently seeking a dedicated Client Relations Manager to join their dynamic team and contribute to their continued success.
THE ROLE:
As the Client Relations Manager, reporting directly to the Group Head of Client Relations, you will be pivotal in driving occupancy and enhancing client engagement across the region. Your key responsibilities will include:
Assess and report on occupancy and admission trends to inform strategic decisions
Develop and execute sales strategies to maintain high occupancy rates. This includes organising and overseeing sales and promotional events such as open days, expos, and information sessions
Collaborate with local homes to create marketing plans that support community engagement and establish a robust referrer pipeline
Track and analyse enquiry trends to identify potential declines in occupancy and devise strategies to address them
Monitor the competitive landscape, including pricing and new developments, and adjust strategies accordingly
Build and maintain strong relationships with key referrers including local medical practices, hospitals, government agencies, and community groups
Work with the Executive Director to evaluate demand, competitor activity, and resident and family needs
Provide training and guidance to staff on admissions processes, fees, charges, and creating effective tour plans.
YOU:
The ideal candidate will have at
least 5 years of experience in a similar role, with a proven track record in managing admissions processes in residential aged care settings
Strong sales acumen with the ability to build rapport and foster local relationships
Prior experience in sales within the aged care sector is highly desirable
Demonstrated ability to influence and engage with a diverse range of stakeholders and work effectively within a team
In-depth understanding of aged care funding, fees, charges, and relevant legislation and codes of practice
If you are passionate about making a difference in aged care and meet the qualifications outlined, we encourage you to apply for this rewarding opportunity.
Expired Job
Sorry, this job is no longer available