CX Innovations Director - Contract

This is an exciting opportunity to join a successful independent agency for a 4 month contract, as theirCustomer Experience (CX) Innovations Director.
 
The agency is known for delivering outstanding results in creative strategy, data insights, and customer/employee engagement. They're passionate about creating experiences that put people first and drive real business growth.

If you’re a seasoned expert in CX and Employee Experience (EX) innovation, have a flair for reimagining processes, and thrive on impactful change management, this opportunity could be yours ...

• Spearhead a large-scale EX innovation project, focusing on streamlining backstage processes and designing EX service blueprints informed by deep qualitative and quantitative insights.

• Lead CX/EX innovation initiatives, aligning strategies with organisational objectives to deliver measurable results.

• Drive change management initiatives, ensuring smooth adoption of transformative processes.

• Create and socialise service blueprints that integrate customer-facing and backstage activities seamlessly.

• Collaborate with cross-functional teams, blending expertise in marketing, operations, and technology to bring ideas to life.

• Use data-driven insights to measure project impact and inform continuous improvement.

• Act as a thought leader, staying ahead of industry trends and delivering best practices to elevate our clients’ success.

You:

• Proven expertise in CX/EX design, with a portfolio that showcases measurable impact.

• Exceptional skills in service blueprinting and process design, integrating both front stage and backstage elements.

• Strong capabilities in qualitative and quantitative research, turning insights into actionable strategies.

• Deep understanding of change management concepts and a track record of driving transformation within complex organisations.

• Top-tier communication and stakeholder management skills, with the ability to influence senior leadership.

• A highly innovative, adaptable mindset with a passion for meaningful change.

• Outstanding project management skills, delivering high-quality work on time and within budget.

You'll join a team that values creativity, thrives on data-driven results, and prioritises people-first strategies. 

If you have the skills and experience, I'd love to hear from you.