Client Partner - CRM / Digital

Are you passionate about crafting customer-driven experiences? Do you have a solid foundation in CRM and digital strategy, with experience nurturing client relationships that grow and thrive?
  
If so, this successful global agency is looking for an experienced Client Partner to join their team and drive transformative results for a leading retail brand.
  
The role
  

• Drive CRM-led initiatives and digital transformation projects, ensuring they align with customer-first thinking

• Collaborate cross-functionally with strategy, data, creative, and tech teams to deliver exceptional campaigns and platforms

• Identify growth opportunities working collaboratively with the leadership team

• Translate business challenges into strategic marketing solutions that deliver measurable impact

  
You

• Proven agency experience as a Client Partner/Group Account Director with a strong CRM/Digital background

• Deep understanding of customer journeys, lifecycle marketing, personalisation, and omni-channel campaign strategy

• Ability to think both strategically and tactically, balancing big-picture vision with executional detail

• Strong communication and relationship-building skills – you're a natural connector

• A collaborative mindset and ability to lead teams across disciplines

• Have worked with enterprise CRM platforms (Salesforce, Adobe, etc.)

• Understand data-driven marketing and performance optimisation

  
You'll work with a passionate, collaborative team focused on pushing boundaries and delivering meaningful, customer-centric work. You’ll be supported, challenged, and given the space to grow within a great work culture.
  
The agency offers a hybrid model - 3 days in the office, 2 remote. Sydney based.
  
If you have the skills and experience and excited to work on a global retail brand, we'd love to hear from you.