Experience Design Lead - CX/UX

Location: Sydney
Job Type: Permanent
Salary:
Reference: 986860

This successful independent agency is looking for an exceptional Experience Design Lead to join their dynamic team.
  
If you're a UX specialist who thinks beyond the interface, with a deep understanding of CX methodologies, this could be your ideal next role
  
The role

  • Lead and shape a tight-knit Experience Design team

  • Drive UX strategy and execution across major client projects across a range of industries eg. education, financial services, manufacturing, hospitality

  • Scope and deliver CX-informed, user-centred design solutions across digital touch-points (web, app, loyalty)

  • Oversee UI direction (dedicated UI designer in the team)

  • Conduct usability sessions, inform new design systems, and influence customer experiences

You

  • Proven UX background with a strong grasp of CX methodology

  • Agency experience, with the ability to juggle pace, clients and vision

  • Strong design sensibility and ability to steer product and UI outcomes

  • A collaborative, proactive leadership style

  • A strong portfolio showcasing CX Strategy, UX, Visual Design, and Interface Design

  • Demonstrated success in designing and delivering impactful digital products and services

  • Previous leadership or management experience within design teams

  • Proven ability to manage clients, understand their needs, and deliver exceptional service

  • Strong track record in building and nurturing effective internal and external relationships

  • Experience overseeing design budgets and allocating resources efficiently

  • Solid understanding of business metrics and the ability to align digital experiences with company goals

  • Proficient in tools such as Figma, Miro, Adobe Creative Cloud, Microsoft Suite, and Workbook

  • Skilled in both qualitative and quantitative user testing methods and platforms

  • Comfortable using analytical data to drive and refine design decisions

  • Experience leveraging Gen-AI tools and prompts to enhance the design process

  • Familiar with front-end development technologies and frameworks for seamless collaboration with development teams

  
The agency offers a supportive fun culture and you'll work with an exceptional team of strategists, creatives and account service.
  
If this roles sounds ideal and you're ready to join a team where design meets purpose and no two projects are the same, we'd love to hear from you.